Sr. Infrastructure Support Analyst

What Is The Opportunity?

Join our IT Mainframe Operations team as a Senior Infrastructure Support Analyst. You will ensure the reliability, availability, and performance of RBC's mainframe systems by monitoring events, performing incident management, and executing service requests across production and development environments. You'll use problem management skills to triage, troubleshoot, and escalate issues to appropriate teams. The team provides 24/7/365 support for approximately 50 LPARs (Logical Partitions) th...