Found Description
Your Purpose
The Sr. Director of Guest Experience Development & Delivery is responsible for bringing the next generation of guest experiences to life across MSC Cruises' new class of ships.
Working closely with the Product Innovation team, this role transforms approved concepts into fully realized onboard experiences, ensuring they are operationally executable, commercially successful, and aligned with the MSC Cruises brand.
Leading the development and delivery of end-to-end guest journeys, service concepts, and onboard experiences, the Sr. Director ensures every experience is launch‑ready from ship design and operational planning to crew delivery and guest activation.
The role also plays a key part in defining how new experiences are presented to guests, partnering with internal teams to shape compelling storytelling, positioning, and go‑to‑market strategies that maximize guest engagement and commercial impact.
As a trusted partner to se...
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