Sr DATA ANALYST

Senior MIS Data Analyst

As a Senior MIS Data Analyst you will own the end-to-end data lifecycle supporting, but not limited to, the contact centre and business operations: data ingestion, integration and modeling through advanced analytics, AI-driven insights, automation and executive-level reporting. The role combines business intelligence engineering with Power BI, Microsoft Fabric, Dataverse, Azure AI automation, Power Automate, Azure AI Copilot Studio, AI Builder, contact centre analytics in Genesys and Salesforce CRM, and stakeholder consulting to enable data-driven decision making across Customer Care, Operations, Quality and Senior Management.

Key Responsibilities

• Design, build and maintain scalable data pipelines ingesting data from Genesys Cloud APIs, CRMs, Salesforce Dynamics, surveys, telephony and operational systems.
• Architect and maintain data models and table structures in Microsoft Fabric, Dataverse, Azure SQL and Data Lake, ...