Found Description
Data Analyst within Concentrix ANZ's offshore analytics team, will support Australian clients by delivering performance analytics, quality assurance insights, and data-driven narratives that drive call centre operational excellence and improved customer outcomes.
Key Responsibilities
- Source, combine, prepare and analyse large datasets efficiently using tools that enables data scalability
- Conduct descriptive and diagnostic analytics to identify performance trends, attributes, and improvement opportunities
- Develop and maintain Power BI dashboards and reporting frameworks that provide clear, timely visibility of call centre performance
- Support quality assurance analytics by analysing call centre agent performance data and surfacing actionable insights
- Perform root-cause analysis on operational and customer experience issues to inform client decision-making
- Translate complex data into compelling, clear narratives for c...