Sr. Customer Support Representative

OpenText is a global leader in information management, where innovation, creativity, and collaboration are key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

CSR team is looking for a quick‑thinking, customer‑focused representative that can educate, problem‑solve current customer concerns and prevent future concerns by looping back and influencing to improve internal processes. The ideal candidate should have a growth mindset, be a strong customer advocate and ensure customer satisfaction is delivered with every customer touch.

Your Impact

OpenText culture recognizes “People First” and supports you to further develop and grow your career.

What the Role Offers

• Handle tickets concerning customer access and permissions to MySupp...