Sr/ Customer Support Associate (Rotating Shifts)

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Institution: Tan Tock Seng Hospital

Family Group: Ancillary

JOB SUMMARY

• Responsible for handling general enquiries and appointment related requests for the hospital across all touch-points such as Calls/E-faxes/Referrals/Emails/SMS Chat/Live Chat.
• Understand the requirements of the caller and provide complete and accurate information, go beyond the call of duty in assisting all enquiries and requests at all times
• Responsible to provide quality customer service and prompt follow-up to callers/patients over the various mode of communications in alignment with hospital vision and mission.
• Work as a team to deliver contact centre goals which includes personal productivity as well as department metrics like Service Level and Abandon Rates etc.
• Manage difficult customers and follow up wit...