Sr. Customer Success Manager I, Payroll

Responsibilities

• Lead high-stakes discovery calls and product demos to drive product adoption and meet strategic goals.
• Manage a collaborative book of business for approximately 500 locations within a regional pod structure.
• Protect and expand SaaS revenue by identifying downsell risks and executing churn mitigation strategies.
• Diagnose technical issues within Core POS and Employee Cloud systems to resolve complex customer needs.
• Leverage product usage data and business analytics to recommend payroll process improvements.
• Act as the Voice of the Customer by gathering feedback for leadership and partnering with internal teams for issue resolution.
• Drive full activation of the Payroll Product Suite through educational presentations and training sessions.

Requirements

• Fluent/Bilingual in Spanish and English (written and verbal) to support Spanish-speaking customers.
• ...