Sr Customer Quality Engineer (Tijuana)

Sr. Customer Quality Engineer

Essential responsibilities

• Handle customer complaints
• Track and communicate progress in Quality Improvements
• Develop tools to effectively track performance
• Communicate with customers to update on complaints
• Make presentations on Quality KPIs to Upper Management
• Train employees in WCM Quality Tools
• Prepare customer related reports (for example customer scorecard) including analysis and driving implementation of needed actions
• Proactively visit the customer's site as needed or requested

Qualifications

• Education: Industrial / Electromechanic Engineer
• 5 years of experience in Quality
• 5 years experience on internal and external audit
• Fluent communication in English
• Six sigma green / black belt certification
• Soft skills: Team work, Decision making, Problem solving, Negotiation and communication
...