Found Description
Sr Continuous Improvement, ACES (Amazon Customer Excellence System) BR Ops
As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer‑centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last‑mile delivery arm, where we deliver smiles to our customers everyday.
Key Job Responsibilities
- Subject Matter Expert (SME) on all operational processes
- Lead process integration efforts at Delivery Stations (DS)
- Lead Continuous Improvement initiatives
- Own and manage change on a granular level
- Perform audits to ensure continuous SOP adoption and eliminate defects and deviations
- Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement
- Ensure delivery of the best possible service to our customers ...
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