Sr. Community & Social Support Consultant

What you'll do
Formulate and lead community strategy to increase engagement on the community and social channels.
Listen to and monitor all social media outlets: forums, sites, etc. on daily basis and post/respond on particular
topics or in response to other posts/comments and handling respective escalations if any.
Answering questions/queries around products that aren't working right for the customer.
Developing deep understanding of software technology, features and audiences to effectively translate and
represent our products on social media.
Establish new and maintain existing social media relationships by proactively engaging in discussions surrounding
our content, products and brand.
Coordinating across teams to lead the design, development and execution of a wide range of high quality social
media content to augment marketing campaigns with audience engagement and organically amp...