Sr AWS Technical Support Engineer

Ingram Micro is a leading technology company in the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, delivering products and services from technology manufacturers and cloud providers to B2B technology experts.

Our market reach, diverse solutions, services portfolio, and digital platform Ingram Micro Xvantage set us apart.

This position is a hybrid role based in our Mississauga office with the opportunity to work 2 days remotely per week.

Role Summary

We are looking for a Senior AWS Support Engineer to join our global support team. The role is ideal for someone with a strong background in technical support or service desk environments who is ready to take on a more strategic and hands‑on role in managing and resolving complex AWS‑related issues. You will be the go‑to expert for escalated support cases, ensuring that customer issues progress ...