Sr Analyst II Service Management

Job Description – Major Incident Management Analyst

DXC is seeking a candidate for a major customer that has a proven track record to lead Major DT incidents to resolution. The successful candidate will also be involved in maintaining and improving processes, policies, standards, documentation and measurements that help our organization effectively manage and report on Major incidents. This role will be part of a Global Command Center team that covers 24/7 support activities identified below for all our locations in more than 160 locations around the globe.

As a Major Incident Manager, you will be responsible for the effective and highly disciplined approach to execute various service restoration activities such as engaging our technical teams, 3rd‑party service providers, making decisions, providing timely communications, reporting, and escalations.

A company of our scope and global reach manages a significant number of major incidents on a weekly...