Found Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
The Sr. Analyst, GBS Global Process, supports process governance, audit readiness, and continuous improvement across the business units served. The role works with GBS Operations Leaders, Process Experts, and cross-functional teams to maintain process integrity, handle documentation, measure performance, and improve process efficiency. The Senior Analyst also leads small-scale migration and digital enablement initiatives to support standardization across global sites.
**Key Responsibilities**
**Performance Measurement & Reporting**
• Maintain the Business Group KPI Library and ensure metrics are accurate and up to date.
• Support the development and refinement of KPIs and SLAs.
• Build and update performance dashboards for business leaders.
• Monitor process performance and share insights with global stakeholders.<...
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
The Sr. Analyst, GBS Global Process, supports process governance, audit readiness, and continuous improvement across the business units served. The role works with GBS Operations Leaders, Process Experts, and cross-functional teams to maintain process integrity, handle documentation, measure performance, and improve process efficiency. The Senior Analyst also leads small-scale migration and digital enablement initiatives to support standardization across global sites.
**Key Responsibilities**
**Performance Measurement & Reporting**
• Maintain the Business Group KPI Library and ensure metrics are accurate and up to date.
• Support the development and refinement of KPIs and SLAs.
• Build and update performance dashboards for business leaders.
• Monitor process performance and share insights with global stakeholders.<...
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