Sr. Analyst, Forecasting & Planning

Description

• Manage and administer Calabrio WFM configurations and settings.
• Handle user access management, permissions, and role administration.
• Configure business units, teams, queues, activities, and scheduling rules.
• Perform maintenance of forecasting and scheduling configurations.
• Troubleshoot Calabrio-related issues and coordinate with vendor support when required.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Job Summary

We are seeking an experienced Workforce Management (WFM) professional with strong expertise in forecasting, capacity planning, scheduling, and advanced administration knowledge of Calabrio ONE. The ideal candidate should have hands-on exp...