Found Description
Take on an exciting Desktop Analyst role at Squarepoint, providing expert support to over 500 users globally. Leverage your advanced skills in Windows, Office 365, and customer service in this key position.
In this role, you will engage directly with users to troubleshoot and resolve issues related to workstation applications and hardware. Your ability to manage incidents efficiently and collaborate with higher-level support teams will impact overall service quality. You will also focus on proactive problem-solving and automation, driving enhancements in user experience.
Key Responsibilities:
• Deliver 24x5 support to users worldwide
• Manage and resolve incidents based on internal guidelines
• Work with Level 2 and 3 teams on complex issues
• Proactively automate tasks to improve service
• Monitor and respond to alerts for service integrity
Requirements:
• Proficient in Windows 10, Office Suite, and Azure
• Strong knowledge of Active Directory and trouble...
In this role, you will engage directly with users to troubleshoot and resolve issues related to workstation applications and hardware. Your ability to manage incidents efficiently and collaborate with higher-level support teams will impact overall service quality. You will also focus on proactive problem-solving and automation, driving enhancements in user experience.
Key Responsibilities:
• Deliver 24x5 support to users worldwide
• Manage and resolve incidents based on internal guidelines
• Work with Level 2 and 3 teams on complex issues
• Proactively automate tasks to improve service
• Monitor and respond to alerts for service integrity
Requirements:
• Proficient in Windows 10, Office Suite, and Azure
• Strong knowledge of Active Directory and trouble...
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