Found Description
Join Spellbook as a Customer Support Expert, providing essential support and enhancing customer experiences. Use your creativity and technical knowledge to assist our clients effectively.
In this role, you'll respond to a wide array of customer inquiries, ensuring satisfaction and resolving issues promptly. You are expected to have at least two years in customer support, with experience conducting training sessions. You will contribute directly to improving our product based on user feedback.
Key Responsibilities:
• Address support tickets and customer chats during business hours
• Conduct individual and group training sessions
• Collaborate on complex issues with Engineering
• Identify customer feedback patterns for product improvement
• Produce training videos and Help Centre content
Requirements:
• Minimum of 2+ years in customer or technical support
• Experience with group training and workshops
• Proficiency in tools like Intercom and Slack
• Ex...
In this role, you'll respond to a wide array of customer inquiries, ensuring satisfaction and resolving issues promptly. You are expected to have at least two years in customer support, with experience conducting training sessions. You will contribute directly to improving our product based on user feedback.
Key Responsibilities:
• Address support tickets and customer chats during business hours
• Conduct individual and group training sessions
• Collaborate on complex issues with Engineering
• Identify customer feedback patterns for product improvement
• Produce training videos and Help Centre content
Requirements:
• Minimum of 2+ years in customer or technical support
• Experience with group training and workshops
• Proficiency in tools like Intercom and Slack
• Ex...
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