Specialty Customer Solutions & Escalations Lead

FedEx Group in Mexico City is seeking a dedicated professional for a customer service role that involves providing solutions and support to specialized networks and accounts across various platforms including phone, email, chat, and social media.The ideal candidate will have a high school diploma, fluent English skills, and at least three years' experience in customer service.
Responsibilities include resolving customer issues, maintaining records, and analyzing trends to improve customer satisfaction.
#J-*****-Ljbffr