Specialized Wealth Management Network Technical Support Agent

Wealth Management’s Business Solutions Department is looking for a Specialized Wealth Management Technical Support Agent. Your role is to provide user support and assistance for IT applications: configuration, sharing best practices, issue resolution, service request management, and IT and technical incident management. The ability to make quality decisions and know when to tailor your approach as needed is therefore essential. More specifically, you will be required to:

• Perform MIC platform administration activities (e.g. server shutdown and start-up, verifying automatic system operations, managing access groups, performing maintenance on the back‑up unit and recovering files)
• Perform basic network activities (e.g. reactivating passwords, configuring new users, performing regular maintenance procedures)
• Manage the computer equipment, technological systems and equipment (e.g. desktops and laptops, printers, telephone systems, office phones, cell ...