Specialized Client Support (Monterrey)

Overview

As a Bilingual Call Center Agent , you will be the first point of contact for individuals seeking guidance and support. Your role is to lead meaningful conversations, provide accurate information, and help callers take the next step toward improving their lives.

This is not a traditional sales role — it’s a position that requires empathy, active listening, and clear communication . You’ll be trained to handle sensitive topics with professionalism and care, while also working toward measurable goals that reflect your impact.

What You’ll Do

• Answer inbound calls in English from individuals seeking emotional or addiction-related support
• Guide callers through available services and treatment options
• Build trust and rapport through compassionate communication
• Maintain accurate records of interactions and follow-up needs
• Collaborate with supervisors and clinical teams to ensure quality and co...