Spécialiste sénior en solutions - Centre de contact

Code de demande :

Au sein de l’équipe Bell Marchés Affaires, vous jouerez un rôle essentiel en matière d’innovation pour notre clientèle d’entreprises.

Résumé

• Act as trusted advisor to help Strategic and Enterprise A customers through various stages of their transformation journey.
• Be the technical lead and support the Contact Center practice.
• Accountable to ensure solution proposed works as designed meeting customer needs.
• Provides expert advice and counsel to internal and external clients, including project teams on complex technical issues related to their area of specialty.
• Works directly with internal and external partners to drive customer satisfaction, retention and revenue growth.
• Participates in account planning.
• Provides consultation on innovative, high impact services and solutions that realize significant business impact for the customer.
• With the collaboration of Product, man...