Specialist Support Officer (España)

The Business Support Specialist provides first-line support for core business applications (Atlas-Mitra, MaxiRoom, Bedsonline.com, Salesforce) within IT Operations. The role focuses on incident management, system optimisation, and user support, working closely with Product, IT, Application Support teams, and Business Units to ensure efficient resolution of issues and continuous system improvement.

Responsibilities

• Deliver application support to internal teams (Operations, Sourcing, Sales) on system usage and business processes
• Identify non-incident queries and recurring/global issues, maintaining an accurate backlog
• Provide workarounds and mitigation solutions to minimise business impact
• Support issue investigation by supplying data, evidence, and system insights
• Perform UAT and quality assurance testing in pre-production environments
• Validate fixes, enhancements, and releases before deployment
• Act as a kn...