Found Description
Represents the company by handling all incoming calls generating group and meeting business opportunities for all brands within the InterContinental Hotels Group (IHG). Acts as a liaison between the guest and hotels generating new business opportunities daily. This translates to around $100 million in contracted group & meetings business for IHG annually.
Key Accountabilities
- Professionally greet our clients calling the IHG Group Centre.
- Handles web and email requests efficiently and within the prescribed response times.
- Work with clients to identify their needs and locate IHG properties that best accommodate the client.
- Actively gather the necessary specifications for our hotel(s) to make a bid decision.
- Promptly forward the new group lead to the identified hotel(s) for review and the opportunity to bid.
- Actively trace leads outside of 6 months, for 24 hours to ensure hotel response.
- Trace the le...