Specialist Program Services

**Job Number**
**Job Category** Reservations
**Location** CEC Mexico City, Insurgentes Sur 1228 Piso 10, Mexico City, MÉX, Mexico VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
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Support operations of the Marriott Bonvoy program by creating positive, productive working relationships with other specialty teams, hotels and loyalty program management. Complete tasks and projects to deliver Marriott Bonvoy program benefits according to the terms and conditions of the program. Support back-end loyalty program processes and handle escalated loyalty program issues. Collect and evaluate stay issues, documentation of exceptions, and resolution of other various complex service issues such as redemption stays and certificates matters. Maintain accurate guest data and history as well as research and correct errors related to enrollments, address name updates, guest tiers, duplicate accounts and helps with th...