Specialist, Loyalty Operations Customer Care

We are looking for a Loyalty Operations Customer Care Specialist Agent (French Speakers).

The Loyalty Operations Customer Care Specialist Agent ensures accurate, consistent, and policy-compliant administration of member accounts and loyalty benefits, safeguarding the integrity of the Radisson Rewards program while delivering high-quality support to members and hotels.

The role acts as a key liaison between members, properties, and internal teams, monitoring, responding, and engaging with customers across multiple service channels to ensure correct handling of client requests and an exceptional member experience.

Roles/Responsibilities

• Account Operations & Customer Support: Manage member and hotel requests accurately and in line with Radisson Rewards policies; maintain high standards of data quality and correct case documentation; ensure timely resolution of requests within defined SLAs; ensure appropriate tools, processes, and controls are ...