Found Description
Join FCT as a Specialist in Vendor Performance to enhance our Default Solutions division. Tackle the challenges of vendor management and performance assessment to support our expanding client base in a hybrid work environment.
In your role, you will report directly to the Manager, Collections and Recoveries and collaborate with various network vendors such as Law Firms and Collection Agencies. Your mission will be to ensure effective performance through ongoing monitoring, KPI analysis, and constructive feedback. This position is pivotal in delivering exceptional value and results to our clients.
Key Responsibilities:
• Oversee performance management of assigned vendors
• Analyze KPI reports to coach vendors for improvement
• Manage communications regarding program changes and updates
• Execute vendor performance assessments with follow-up plans
• Participate in projects and system testing relevant to operations
Requirements:
• 3 to 5 years experience in coll...
In your role, you will report directly to the Manager, Collections and Recoveries and collaborate with various network vendors such as Law Firms and Collection Agencies. Your mission will be to ensure effective performance through ongoing monitoring, KPI analysis, and constructive feedback. This position is pivotal in delivering exceptional value and results to our clients.
Key Responsibilities:
• Oversee performance management of assigned vendors
• Analyze KPI reports to coach vendors for improvement
• Manage communications regarding program changes and updates
• Execute vendor performance assessments with follow-up plans
• Participate in projects and system testing relevant to operations
Requirements:
• 3 to 5 years experience in coll...
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