Found Description
Title and Summary
- Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers.
- Accountable for integrating new products into the global implementation framework.
- Partners with GP&S, sales team, Customer Delivery and OT to customize specific implementation plans while providing technical and product expertise to customers pre and post launch.
- Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs.
The Role
- Collaborates cross-functionally with business partners (e.g., Technology Account Management, Customer Delivery, Customer Account Managers) to drive mission of services, spearhead processes and create product improvements.
- Sets strategic directi...