Found Description
Functional Responsibilities
- To provide excellent credit & collection activities to Copeland customers by:
- Timely follow up on aging accounts for post collection
- Pre-due date courtesy calls for pre-collection
- Provide accurate and timely information processing
- Utilizes knowledge and system resources to walkthrough customers and verify symptoms and issues.
- Review and release orders related to assigned accounts that are placed on hold in a timely manner. Assess the account standing and provide appropriate recommendation for orders/shipments that are placed on hold.
- Maintain and administer customer account database through system tool. Ensure required information is entered into central database pertaining to customer issues or requests.
- Individual transaction management based on client agreement
- Escalate technical or non-technical problems that are unable to be resolved on the spot to prop...