Specialist, Field It Support

**RESPONSIBILITY LEVEL**:
This position performs the IT Field Operations Support (IT-FOS) function commensurate with the experience level consisting of the installation, change, repair, and disposal of hardware and software of PC's.
Also, this position executes the IT-FOS function including installs, changes and disposal of servers and voice and data network communication hardware and software as directed by another IT group and trains toward self-sufficiency.
Responsibility for on-site support at one or more locations within the region's large scale networked computing environment.
**PRINCIPAL DUTIES**:
1. Recovers data from PC's in the event of hard drive failures.
2. Orders and/or manages repair parts as required.
3. Coordinates the vendor/user interactions for IT-FOS functions delivered by vendors.
4. Applies base network/telephone server patches and maintenance as directed.
5. Troubleshoots, provides resolutions, and identifies the local busi...