Specialist, Advanced Operations Solutions (Systems)

The Business Analyst will support the execution and implementation of system enhancements. This role focuses on delivering both strategic initiatives and BAU improvements, ensuring alignment between business needs and technology solutions.

• Support end-to-end delivery and implementation of strategic projects and BAU enhancements
• Support and resolve end-user enquiries and system issues, ensuring timely and effective resolution, including investigation, root cause analysis, user satisfaction and adherence to service standards
• Collaborate with stakeholders to analyze and document AS-IS processes, and design TO-BE processes with clear business rules and solution definitions
• Ensure business requirements are comprehensive, accurate, and future-ready
• Partner with Technology teams to evaluate solution options and recommend optimal approaches
• Translate business requirements into UAT...