Found Description
Lead the SpaSoft support team in providing exceptional customer service as a Support Manager in Phoenix, Arizona. You'll manage support cases, mentor staff, and ensure optimal service delivery.
In this key management role, you will oversee a team dedicated to excellence in customer support within SpaSoft. Your responsibilities will include analyzing support cases, delegating tasks, and maintaining an efficient work environment. With a focus on technical training and team development, you'll ensure staff is up-to-date on software changes, while creating an accessible and effective support system.
Key Responsibilities:
• Lead the SpaSoft support team to ensure customer satisfaction
• Manage case workloads and delegate support tasks
• Train and mentor staff on technical and customer service skills
• Analyze and prioritize support requests
• Create and maintain technical documentation
Requirements:
• College degree or equivalent experience
• Two years of IT ex...
In this key management role, you will oversee a team dedicated to excellence in customer support within SpaSoft. Your responsibilities will include analyzing support cases, delegating tasks, and maintaining an efficient work environment. With a focus on technical training and team development, you'll ensure staff is up-to-date on software changes, while creating an accessible and effective support system.
Key Responsibilities:
• Lead the SpaSoft support team to ensure customer satisfaction
• Manage case workloads and delegate support tasks
• Train and mentor staff on technical and customer service skills
• Analyze and prioritize support requests
• Create and maintain technical documentation
Requirements:
• College degree or equivalent experience
• Two years of IT ex...