Spanish-speaking IT/Technical & Customer Support - Spanish (Español)

JOB DESCRIPTION: Contributes to ensuring that services are delivered to meet customer business needs and expectations. He/she is functionally and technically skilled in providing first level of support for resolution of customer and system incidents and in liasing with technologists and other agencies to resolve requests/issues in timely fashion. He/she provides customer guidance on maintenance of underlying project technical infrastructure, including hardware, database and operating systems. He/she applies quality processes in performing his tasks.

KEY RESPONSIBILITIES

• Provides support in English and Spanish Languages
• Providing first level of support for customer and system incidents and requests using basic technical and service knowledge
• Assuming initial ownership for the coordination, investigation and documentation of customer and system incidents
• Performing initial level of diagnosis of incidents and resolving th...