Spanish Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation (Madrid)

Mercier Consultancy MD is seeking a Spanish Speaking iRobot Support Specialist to join our team in Sofia, Bulgaria! This position offers paid relocation assistance, providing a fantastic opportunity to advance your career while experiencing a vibrant city.

Your Role

As a Spanish Speaking iRobot Support Specialist, you will troubleshoot technical issues, answer product-related inquiries, and guide customers through solutions via various communication channels. Your expertise and dedication will enhance the customer support experience and foster brand loyalty.

Key Responsibilities

• Provide timely and effective support to Spanish-speaking customers regarding iRobot products via phone, email, and chat.
• Troubleshoot and resolve technical issues, escalating complex problems as necessary.
• Offer clear instructions and product information to customers.
• Document interactions and solutions accurately in the CRM system.
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