Spanish Speaking Insurance Claims & Customer Support Consultant

Job Summary

The purpose of the role will be to deal with inbound claims calls, claims assessment, incoming e-mails, and conversational claims, providing efficient friendly customer contact with accurate relaying of information and high levels of customer service in Spanish and English. There will also be a requirement to make outbound calls. Alongside the claims aspect, the role will be for customer support and advice for policy cover and adjustment on the easyJet product.

Responsibilities

• Represent the company professionally through appearance, behavior and adherence to company policies.
• Assess and process claims in accordance with policy wording, insurer guidelines and industry best practices by reviewing documents and telephonically.
• Provide accurate and comprehensive verbal and written advice on policy coverage, claims decisions and required documentation.
• Ensure prompt and professional responses to all customer ...