Spanish-speaking Customer Service Representative

Job Openings Spanish-speaking Customer Service Representative

About the job Spanish-speaking Customer Service Representative

RESPONSIBILITIES

• Provides end user, customer care, technical support, and consulting services, in the form of inbound and outbound phone, email, chat support and other related activities to facilitate the following related transactions with respect to Consumer IQ.
• Interacts with customer and ensures adherence to quality and customer service policies and procedures
• Technical hardware/software support including router, mobile/tablet, app etc.
• Provides constructive feedback to customers and panelists
• Maintains a repository of best practices and customer preferences to drive a positive customer experience
• Ensures absolute consistency of measurement across the business and strive for objectivity and efficiency
• Works against established SLAs and metrics and evaluated by ...