Spa & Wellness Training Manager

Job Summary

The Spa & Wellness Training Manager will take full responsibility for developing the education curriculum for qualified spa therapists. This includes technical training, guest journey, treatment touch points and service standards within Spa & Wellness operations. The role includes designing training plans and course material and delivering hands-on training.

Job Responsibilities

Operations & Guest Experience

• Act as a brand guardian for Spa & Wellness standards, ensuring treatment delivery, consultation, and guest journey are consistent with brand positioning and service philosophy.
• Sustain an active floor presence to observe service delivery, provide in-the-moment coaching, and reinforce standards through ongoing feedback and recognition.
• Have full working knowledge of all treatments and services, with capability to supervise, correct and demonstrate technical tasks to ass...