Found Description
About the role
The Spa Receptionist serves as the first point of contact for guests, ensuring a warm, professional, and seamless experience from booking to checkout. This role requires exceptional organizational skills, a guest‑centric approach, and the ability to multitask in a dynamic environment.
Responsibilities
- Guest Service – Welcome and consult with guests about services, amenities, and spa facilities; set and coordinate appointments; provide recommendations; anticipate guest needs; handle telephone and email inquiries.
- Operations & Coordination – Manage spa booking systems; maintain communication logs; assist therapists and attendants; monitor guest areas for cleanliness and functionality.
- Administrative & POS Management – Process payments, gratuities, and service vouchers; prepare daily accounting reports; assist with gift certificate processing; manage cash and bank bal...