Spa Receptionist

Spa Desk Agent (Spa Receptionist)

Responsibilities

• You warmly and professionally welcome spa guests, in line with The Ritz-Carlton standards.
• You manage reservations for treatments, spa circuits, and fitness services, both in person and via phone or email.
• You provide detailed information about treatments, products, facilities, and wellness programs.
• You coordinate therapists' schedules and treatment rooms, ensuring smooth and efficient daily operations.
• You handle payment processes and maintain accurate billing records according to established procedures.
• You manage incidents, cancellations, and last-minute changes with empathy and a guest-focused approach.
• You work closely with therapists, fitness staff, and hotel reception to ensure a seamless guest experience.
• You actively promote treatments, rituals, and retail products, identifying upselling opportunities.
• You ensure t...