Found Description
Key Responsibilities:
Greet guests warmly and professionally upon arrival.
Answer phone calls, emails, and other inquiries promptly and accurately.
Schedule spa appointments and maintain an up-to-date reservation system.
Ensure guest profiles and preferences are accurately recorded.
Explain spa services, products, promotions, and packages to guests.
Handle check-ins and check-outs, including billing and payment processes.
Maintain cleanliness and organization of the reception area and relaxation zones.
Coordinate with therapists and spa staff to ensure a seamless service flow.
Upsell spa products and retail merchandise.
Resolve guest complaints or concerns promptly and professionally.
Follow opening and closing procedures of the spa.
Ensure compliance with all healt...