Found Description
Duties
- The successful candidate will be responsible for the holistic operation of the spa, including guest experience, team leadership, service excellence, and financial performance.
- Overseeing day-to-day spa operations with a high degree of autonomy and professionalism.
- Managing and leading a team of spa therapists, ensuring consistent delivery of five-star service.
- Reporting directly to the Head Office, providing operational updates, financial reports, and performance feedback.
- Setting, monitoring, and achieving performance and revenue targets, with an emphasis on profitability and service quality.
- Daily financial and operational reporting, ensuring accuracy and timely submission.
- Creating innovative spa treatments, protocols and wellness packages in line with market trends and guest preferences.
- Collaborating closely with resort and hotel management to ensure seamless guest experiences and in...