Found Description
Elevate enterprise relationships as a Technical Account Manager at SOTI in Mississauga, ON. Focus on customer advocacy, product support, and technical consultancy in a hybrid work environment.
SOTI is seeking a Technical Account Manager to enhance interactions with Enterprise customers, maintaining crucial relationships and delivering exceptional support. Key responsibilities include onboarding clients, presenting product roadmaps, and providing ad-hoc consultancy based on in-depth SOTI One Platform knowledge. This dynamic role promotes collaborative teamwork and engagement with leading technologies, fostering personal and professional growth.
Key Responsibilities:
• Develop strong relationships with Enterprise clients
• Onboard customers and establish communication procedures
• Deliver Quarterly Business Reviews to clients
• Manage Root Cause Analysis for critical cases
• Create Business Profiles and maintain documentation
Requirements:
• 4+ years in advance...
SOTI is seeking a Technical Account Manager to enhance interactions with Enterprise customers, maintaining crucial relationships and delivering exceptional support. Key responsibilities include onboarding clients, presenting product roadmaps, and providing ad-hoc consultancy based on in-depth SOTI One Platform knowledge. This dynamic role promotes collaborative teamwork and engagement with leading technologies, fostering personal and professional growth.
Key Responsibilities:
• Develop strong relationships with Enterprise clients
• Onboard customers and establish communication procedures
• Deliver Quarterly Business Reviews to clients
• Manage Root Cause Analysis for critical cases
• Create Business Profiles and maintain documentation
Requirements:
• 4+ years in advance...