Found Description
Enhance customer experience at SOTI as a Level 1 Technical Support Specialist. Work in a hybrid model to address inquiries and solve technical challenges for our software products.
Join SOTI’s innovative team in Mississauga, Canada, as you provide essential telephone and email support for our IoT and mobile device management solutions. You will investigate customer concerns, collaborate with stakeholders, and aim to improve the overall satisfaction of our users. A passion for problem-solving and excellent communication are key in this role.
Key Responsibilities:
• Offer technical support through calls and emails
• Collaborate to investigate and resolve customer issues
• Keep customers updated on their current queries
• Answer questions and troubleshoot application errors
• Use various devices to replicate customer environments
Requirements:
• Diploma in Computer Networking or similar
• Solid grasp of networking principles and OSI model
• Familiarity wit...
Join SOTI’s innovative team in Mississauga, Canada, as you provide essential telephone and email support for our IoT and mobile device management solutions. You will investigate customer concerns, collaborate with stakeholders, and aim to improve the overall satisfaction of our users. A passion for problem-solving and excellent communication are key in this role.
Key Responsibilities:
• Offer technical support through calls and emails
• Collaborate to investigate and resolve customer issues
• Keep customers updated on their current queries
• Answer questions and troubleshoot application errors
• Use various devices to replicate customer environments
Requirements:
• Diploma in Computer Networking or similar
• Solid grasp of networking principles and OSI model
• Familiarity wit...
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