Found Description
Step into the SOTI team as an Escalations Engineer in Mississauga, emphasizing case management and technical support in a hybrid work environment. Enhance customer experiences through effective issue resolution and collaboration.
This position requires commitment to resolving customer escalations while maintaining effective communication across global teams. If you have over two years in a customer-facing role, knowledge in MDM, Windows environments, and strong analytical skills, this role is ideal for you to drive customer satisfaction.
Key Responsibilities: • Efficiently manage case documentation and follow-ups • Collaborate with cross-functional teams for issue resolution • Analyze product trends to improve customer experience • Validate issues and track business impacts • Update knowledge base with documentation
Requirements: • Minimum 2 years in customer service roles • Degree in Computer Systems or equivalent • Experience with MDM and Active Directory •...
This position requires commitment to resolving customer escalations while maintaining effective communication across global teams. If you have over two years in a customer-facing role, knowledge in MDM, Windows environments, and strong analytical skills, this role is ideal for you to drive customer satisfaction.
Key Responsibilities: • Efficiently manage case documentation and follow-ups • Collaborate with cross-functional teams for issue resolution • Analyze product trends to improve customer experience • Validate issues and track business impacts • Update knowledge base with documentation
Requirements: • Minimum 2 years in customer service roles • Degree in Computer Systems or equivalent • Experience with MDM and Active Directory •...