SOP Assistant Tool Specialist – Return & Refund

Job Description

Role Overview

The SOP Assistant Tool Specialist for Return & Refund is responsible for translating complex Standard Operating Procedures (SOPs) into clear, simplified, and actionable process flows using low-code and no-code tools. This role ensures operational teams can easily understand, follow, and execute return and refund processes with accuracy and consistency.

The ideal candidate has strong process-mapping skills, a deep understanding of return and refund workflows, and the ability to turn dense documentation into intuitive visual flows and decision trees.

Key Responsibilities

• Analyze and understand complex SOPs related to return and refund operations
• Break down complicated SOPs into simplified, step-by-step process flows
• Create clear mapping flows, decision trees, and logic diagrams using low-code/no-code tools
• Translate policy and operational rules into tool-based workflows tha...