Solutions Support Supervisor in Toronto

Elevate customer service as a Supervisor for Solutions Support at Notified in Toronto. Oversee ticket management and lead specialists to drive optimal performance in a flexible environment.
As a Supervisor, you will play a vital role at Notified, ensuring that our global Solutions Support Specialists succeed. With a focus on communication and collaboration, you will manage ticket queues and assist in resolving initial client issues. Your leadership ensures high customer service standards and operational efficiency across teams.
Key Responsibilities:
• Ensure success for global Solutions Support Specialists
• Monitor service ticket execution to meet SLAs
• Interface with technical teams for timely escalations
• Manage initial client issue resolutions effectively
• Support tracking of desk needs and performance metrics
Requirements:
• Bachelor’s degree or equivalent experience
• 4 years of relevant qualified experience
• 1 year in a management role prefer...