Found Description
Join Giatec Scientific Inc. as a Customer Success and Solutions Specialist, focusing on technical support and AI tools integration in software usage. This position addresses customer needs while fostering partnerships across teams.
You will tackle Tier II software issues and act as the voice of the customer within Giatec. Drawing from your technical expertise, you will track issues, collaborate with engineering, and streamline software improvements while using AI-driven approaches to enhance customer engagement and service delivery.
Key Responsibilities:
• Handle Tier II troubleshooting for software issues
• Maintain thorough documentation for engineering clarity
• Advocate for customer needs to internal teams
• Utilize AI tools to expedite issue resolution
• Conduct user training sessions for software platforms
Requirements:
• 3-5 years in a customer success technical role
• Bachelor's in Computer Science or related discipline
• Capability to analyze a...
You will tackle Tier II software issues and act as the voice of the customer within Giatec. Drawing from your technical expertise, you will track issues, collaborate with engineering, and streamline software improvements while using AI-driven approaches to enhance customer engagement and service delivery.
Key Responsibilities:
• Handle Tier II troubleshooting for software issues
• Maintain thorough documentation for engineering clarity
• Advocate for customer needs to internal teams
• Utilize AI tools to expedite issue resolution
• Conduct user training sessions for software platforms
Requirements:
• 3-5 years in a customer success technical role
• Bachelor's in Computer Science or related discipline
• Capability to analyze a...
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