Solutions Designer & Senior CRM Specialist

Become a pivotal part of Ontario's Public Service as a Senior Solutions Designer, focusing on CRM solutions using Oracle Siebel and Adobe AEM technologies. Enhance business processes and user experiences through innovative design.In this onsite, full-time role, you will lead the architecture, implementation, and improvement of CRM applications. Collaborate with diverse teams and stakeholders to ensure designs meet accessibility standards and functional requirements.Key Responsibilities:
• Design, deploy, and enhance CRM systems
• Analyze and document business and functional requirements
• Conduct user research to improve application usability
• Develop application flow and visibility matrices
• Implement feedback loop to refine designsRequirements:
• 7+ years designing and implementing Oracle Siebel CRM
• 7+ years in Adobe AEM solutions development
• Extensive knowledge of user-centered design practices
• Strong analytical and communication skills
• Proven...