Solutions Architect – Contact Center (Cloud & Ai)

What You Will Do We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem. You’ll play a key role in designing scalable, resilient, and future‑ready solutions across voice, digital, and AI‑driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance. Architecture & Strategy Design and own end‑to‑end architecture for our cloud contact center platform (CCaa S). Ensure solutions are scalable, secure, and aligned with business goals. Lead architecture reviews and guide technical decision‑making. Collaboration & Delivery Translate business needs into practical, scalable solutions. Partner with engineering, infrastructure, and vendors to deliver outcomes. Support implementation planning and continuous improvements. Innovation & Transformation Evaluate new technologies (AI, automation, analytics, digital channels). Identify opp...