Solutions Architect – Contact Center (Cloud & AI)

What you will do
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We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem .

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it
Architecture & Strategy

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• Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
  
• Ensure solutions are scalable, secure, and aligned with business goals.
  
• Lead architecture reviews and guide technical decision-making.
  

Collaboration & Delivery

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• Translate business needs into practical, sca...