Solution Support Engineer-2304

Hands-on experience with production support and incident management
Ability to analyze, troubleshoot, debug complex issues using debug logs and system logs
Work closely with business users to understand issues and provide timely resolutions in business language
Create and maintain support documentation for support & admin specific topics
Salesforce development Knowledge across Apex, LWC, and SOQL/SOSL with strong Service Cloud focus.
Experience with Flow Builder and asynchronous Apex (Queueable, Batch, Future); Platform Events preferred.
Familiarity with Git and GitHub workflows (branches, pull requests, reviews) and Salesforce CLI (sfdx); Knowledge-on  GitHub Actions for CI/CD.
Excellent collaboration and communication.
Follow US holiday calender
Planned leaves to be co-ordinated and aligned with Soujanya
Daily task handover to be managed and agreed daily with Support Peers and BUIT.
Working hours : 11:00 AM IST to 9:00 PM IST
Work...