Found Description
Downtown Toronto (Hybrid – primarily remote)
July 1, 2026 – January 15, 2027
We're looking for a hands‑on Solution Consultant to design and deliver next‑generation contact center and agentic AI experiences on NICE CXone and Cognigy.
You’ll own solution workstreams end to end — discovery, design, build oversight, and go‑live — and bring sharp execution and a strong point of view on conversational and agentic AI.
What You’ll Do
Lead CCaaS and agentic AI solution design on NICE CXone and Cognigy from requirements through production rollout
Architect autonomous virtual agents, agent‑assist copilots, and tool‑using conversational flows
Drive CRM integrations (Salesforce, Dynamics, ServiceNow) via APIs, webhooks, and event streams
Translate business requirements into solution architecture diagrams, integration specs, and data flows
Coach 2–5 engineers and consultants; manage technical delivery for on‑shore and o...
July 1, 2026 – January 15, 2027
We're looking for a hands‑on Solution Consultant to design and deliver next‑generation contact center and agentic AI experiences on NICE CXone and Cognigy.
You’ll own solution workstreams end to end — discovery, design, build oversight, and go‑live — and bring sharp execution and a strong point of view on conversational and agentic AI.
What You’ll Do
Lead CCaaS and agentic AI solution design on NICE CXone and Cognigy from requirements through production rollout
Architect autonomous virtual agents, agent‑assist copilots, and tool‑using conversational flows
Drive CRM integrations (Salesforce, Dynamics, ServiceNow) via APIs, webhooks, and event streams
Translate business requirements into solution architecture diagrams, integration specs, and data flows
Coach 2–5 engineers and consultants; manage technical delivery for on‑shore and o...
Ready to Apply?
Submit your application for Solution Consultant – CCaaS (Hybrid) at Areti Group | B Corp™
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